Who is IROCO Design?
Established in Hong Kong in 2011, IROCO Design has helped create a multitude of elegant, unusual and imaginative events using beautiful European rental furniture. Acknowledged market leaders and experts in our field, we are truly passionate about good design, and bringing it within easy reach of everyone in Asia. The IROCO Design team is an international group of individuals speaking seven different languages. We have steadfast relationships with a huge number of brands, together with established links to opinion-formers and design experts in international markets. With a solid reputation built on integrity and attention to detail, we continue to focus on the importance of greater choice, and a seamless access to established and new brands, both for rent and sale.
What additional services do you offer?
Our Creative Services team can work with you to help develop and design your layout, including the production of ideas for a unique concept, and – so you can more easily envisage the end result – provide 3D renderings, technical drawings and detailed product descriptions. For professionals such as interior designers or architects, we also offer a tailored sourcing service at IROCO Design for Contract.
How do I get in touch?
For more information about the designer furniture rental services we offer from our offices in Hong Kong and Tokyo, please don’t hesitate to get in touch. Email us at firstname.lastname@example.org or call us +852 3426 4942.
Is there an inventory or stock list?
Our inventory is constantly growing, so contact us regarding your event, and we will update you on current stock. We are willing to source new furniture for your event if it’s something
When is the latest I can place an order for furniture?
We can take last minute orders on the day, however, do try and give us a little more notice to ensure we have available manpower to deliver your goods.
How do I place an order?
Call, send us an email or simply add goods to the cart and get a quote, including shipping charges, in less than 24 hours.
Can I change an existing order?
You can change the order with no additional cost up to a week prior to your event. After this charges may occur. Please do ensure you give us as much time as possible, so we can hold the stock for your event.
Can I cancel an existing order?
You can cancel the order without additional cost up to a week prior to the date of the event. After this, charges will incur as per our Terms and Conditions.
For LED items, how many hours will the battery last, and can I easily recharge it? Can I change the LED colour?
LED products are equipped with a remote control that works from a distance of 4 meters from the given object. There is a choice of 12 colors, and you may vary the light use – from strobe to flash, or to crescendo. Batteries last up to 8 hours and require 5 hours to fully recharge (which is as simple as recharging a mobile phone).
Do you supply furniture to Macau or other countries?
We regularly provide furniture for events in Macau, and often for events further afield including Taiwan, Singapore and mainland China. For Macau we use our own manpower team and a very cost-effective transport solution. Elsewhere we work with logistic service providers that ship right across Asia. For trade fairs we use ATA Carnets to reduce the cost of import taxes.
What delivery service do you offer?
Effortless delivery and collection with branded trucks and a dedicated network of local teams that deliver items in perfect condition, on time. Our delivery team can also remain onsite throughout your event, to help with any technical issues. We are able to deliver to all of Hong Kong, and further afield including to Macau, Singapore, China and Taiwan.
Does the rental price include the transportation cost?
Our European furniture comes with a quality guarantee. Pricing is per event (where an event is considered to be anything between 1 to 7 days). Transportation, manpower and set up are quoted separately. Battery charging and 3D rendering services are additional.
How is transportation cost calculated?
The transportation cost includes delivery, set up, dismantling and collection. The cost depends on the ordered amount or volume, venue and time. Standard hours are 09:00-18:00 (Monday to Saturday); non-standard hours are 18:00-09:00 (Monday to Saturday), Sundays and public holidays. Extra charges will be placed for unusual deliveries which may include, but are not limited to, battery charging services, loading bay not immediately accessible to trucks, flight of stairs, or additional truck requirements.
Can I pick up the furniture myself?
Yes. You can pick up from our warehouse in San Po Kong, East Kowloon, or from our warehouse in Tokyo. Just ask us about this.
Are there any other additional costs I should be aware of?
Extra charges will be placed for unusual deliveries which may include, but are not limited to, battery charging services, loading bay not immediately accessible to trucks, flight of stairs, or additional truck requirements.
If I need someone on call during the event, can this be arranged, and at what cost?
Yes, we can provide additional manpower for your event – let us know what it is you need and we will send you a quote.
Can I arrange delivery / pickup at anytime?
Do you also setup / assemble the furniture at our venue?
If the furniture can’t be delivered to the requested location due to any unforeseen obstacles, can I cancel the order or get a refund?
We ask that our clients provide us with the full details of any potential delivery obstacles. Once the order is placed a full charge will be required if the furniture has already been delivered on site for set-up at your event.
If there is a Typhoon force 3 and above, do I get refund?
No refund will be provided, though we will postpone to a later date at no additional cost.
How does your rental price work, and what does it include?
IROCO Design provides European designer furniture which comes with a quality guarantee. Pricing is per event (where an event is considered to be anything between 1 to 7 days). Transportation, manpower and set up are quoted separately. Battery charging service and a 3D rendering service are additional.
Do you have a price list?
Yes. Please ask for the price list, or contact us for specific details of your particular event.
Do you offer discount for trade (eg event companies)?
We may offer volume discount for large trade orders.
By when does payment need to be made?
100% payment is required upfront/prior to delivery. We cannot guarantee your delivery if full payment has not been received.
What payment method do you accept?
By Cash, bank transfer (HSBC), paypal, or cheque made payable to IROCO Design Ltd
Bank name: HSBC Hong Kong
Account name: IROCO Design Limited
Account number: 112-294-632-838
Bank address: The Hong Kong and Shanghai Banking Corporation Limited, 1 Queen’s Road, Central, Hong Kong
Beneficiary Bank Code: 004
Swift code: HSBCHKHHHKH
Will you accept partial payment?
For orders over HKD100,000, exceptionally we offer our loyal customers partial payment options.
Will you accept Visa?
We can accept payment via Paypal (email@example.com) but please note an additional 5% will be added to the final quote as per Paypal transactional fees.
What customer service do you provide?
We will see your order through from ideation to set up. If needed, an expert event management service is available to provide project advice and detailed rendering, including 3D files, hi-definition images, technical drawings and detailed product descriptions. To inspire, we also have a vast gallery showcasing our events around Asia
Do you provide a 3D rendering service?
Yes. The cost is 2,500 HKD per render which will include 3 iterations during a quote phase. Should you confirm your order at over HKD10,000, we will reduce the total charge by the same amount charged for the rendering.
Can we provide 3D files for all the items on our collection?
Yes, we have 2D and 3D files for our entire collection.
Can we have hi-res images or pictures of the furniture at other events?
Yes, as the collection we have is sourced internationally, we have a wide selection of ambience images from events around the world.
What happens if I damage / lose your furniture?
As per our Terms and Conditions, damaged goods that cannot be repaired will be charged at 4 X rental price.
Is it possible to purchase furniture?
Yes, we can provide you with our used furniture that can at all times be viewed in our showroom, or we can source new furniture on your behalf.
Can I see the furniture first?
Yes, you can come to our showroom in our warehouse in San Po Kong. Please let us know a few days in advance when you are coming and what items you are interested in, and we will have the showroom ready for your visit.
Why do you source the furniture from reputable brands in Europe?
This ensures we can keep up with the latest trends, as well as providing the highest and most consistent quality possible.
Why do you place such importance on design?
We believe we are living in an increasingly design-centric world. Corporate brands want to be associated with a certain type of design, when it comes to communication to their clients and employees.
Is the furniture waterproof, fireproof, stackable?
Products that are waterproof, fireproof, or stackable are indicated as such with an icon, in the catalogue and on the website.
Can I brand the furniture with logos? If so where do I get these?
Some of the furniture, particularly the LED furniture, can be personalized with branding. Ask and we will let you know the best products/graphic designers to use for this process, which can include application if you so wish.
If you don’t have the quantities or the styles needed can you source more for our event?
Certainly. However, please note we need around 6 to 8 weeks to source items from Europe.
Can I order something that is not in your collection?
Yes. Please let us know what you are interested in, and we will get back to you with a comprehensive quote.